Smart sync icons missing

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem. Just about at my ropes end with DB.

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Setting up the apps

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Greg T.16
/t5/Apps-and-Installations/Smart-sync-icons-missing/td-p/322123

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Jay

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‎01-08-2019 04:11 PM

Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:

Save any files and quit ALL programs.
Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
Quit Dropbox:
Relaunch Finder using the following steps:
1. Click on the Apple icon in the top left of your screen
2. Click on "force quit"
3. Select Finder then click "Relaunch"
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
If the issue persists, or you see that a new application is causing issues please let me know.
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
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Jay
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‎01-08-2019 04:11 PM
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
1. Save any files and quit ALL programs.
2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
3. Quit Dropbox:
4. Relaunch Finder using the following steps:
  1. Click on the Apple icon in the top left of your screen
  2. Click on "force quit"
  3. Select Finder then click "Relaunch"
  If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
  If the issue persists, or you see that a new application is causing issues please let me know.
  Did this post help you? If so, give it a Like below to let us know.
  Need help with something else? Ask me a question!
  Find Tips & Tricks Discover more ways to use Dropbox here!
  Interested in Community Groups? Click here to join!
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  ‎01-11-2019 11:21 AM
  Thank you for this suggestion. The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear. They did!! I then went about testing each loaded application for potential conflict. I did that by exiting each, then force-quitting/relaunching finder. Turns out, it was a fellow cloud storage app from Sync.com. I have notified them of the conflict and hereby am letting DB know as well. don't know whose software is the culprit, only know that you two don't play nice together.
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  ‎01-15-2019 05:19 PM
  In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!
  
  Jay
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  ‎01-16-2019 08:24 AM Thanks for the input, this will definitely help future users if they come across this issue!
  Did this post help you? If so, give it a Like below to let us know.
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  ‎02-28-2019 09:09 AM
  This did not work for me. Any other solutions?
  
  Jay
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  ‎03-04-2019 12:36 PM
  Hi @cfront , do you have any other cloud provider, or third party apps that might add icon overlays to your files?
  
  Do you not see the icons when running the Mac in Safe Mode, with no other apps running in the background?
  
  Did this post help you? If so, give it a Like below to let us know.
  Need help with something else? Ask me a question!
  Find Tips & Tricks Discover more ways to use Dropbox here!
  Interested in Community Groups? Click here to join!